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The Tao of Sports Podcast – The Definitive Sports, Marketing, Business Industry News Podcast

Sports Revenue Analytics veteran Troy Kirby interviews the team behind the teams in Front Offices and Athletics Departments throughout the world, revealing an industry of specialists and minds unseen by the local or national media. Examined in this podcast are current or long-standing industry topics; tickets, business, analytics, moneyball, revenue, finance, economy, sales and jobs of the NCAA, NFL, MLB, NBA, and NHL. Also included are topics surrounding third party vendors, sports business, revenue, marketing, mentoring interns, facilities, managing employees, as well as how to not only break into sports, but stay in the industry long-term. The often-invisible side of the industry is where the Tao of Sports Podcast attempts to pull back the elusive curtain, providing information both to industry insiders and those who want to work in sports.
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The Tao of Sports Podcast – The Definitive Sports, Marketing, Business Industry News Podcast
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Jul 11, 2016

The art and role of customer service as well as ticket operations in off-site venues is one of Jason Sabatino's specialties. Not only with the College Football Playoffs, as the Director of Business and Ticket Operations, but also with the NCAA men's basketball tournament. Sabatino discusses some of the various issues surrounding customer service, including the mantra 'the customer is always right' and dealing with various issues on gameday. Sabatino discusses his time with the Cleveland Cavaliers organization, running NBA basketball, minor league hockey, and special events, as well as his tenure at Boston University.

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