Mike Evenson relates back to his time as the Director of Ticket Operations at the University of Oregon, as well as working at the University of Wisconsin’s ticket office, to how he judges good vendor relations while overseeing Audience View Ticketing’s customer service model. Evenson talks about the ticketing landscape, some of the factors which matter to the customer when buying online, as well as some of the technology that will likely hit the market in the next few years. Twitter: @MikeEvenson
Pricing ethics isn’t as discussed as it should be in the world of sports. Navdeep Sodhi, who has worked for Northwest Airlines in analyzing pricing, talks about some of the ways that sports franchises may not be as ethical in their dynamic ticket pricing structures and variables. Sodhi talks about pricing psychology, both when it comes to how the West, as well as China, react to different price models. This is a very good discussion in a time where teams may not be considering the long-term affects of their pricing decisions on both the customer and the marketplace as a whole. Twitter: @NavDeep_Sodhi
www.SodhiPricing.com
Many Chinese markets are awakening to the outside world in terms of sports business enterprise, but British ex-patriot Mark Thomas has been working on such developments from inside Shanghai for over 20 years. Thomas discusses some of the fallout from the 2008 Beijing Olympic Games, both from an infrastructure and economic examination, as well as how the Chinese view organized sports leagues in general. Thomas covers how the English Premier League, the NBA and NFL have each tried to expand into the Chinese markets, and what has worked specificially in sport growth in China. Twitter: @Tommo2012